Order Fulfillment Time

As a business owner as well as the sole creator of my products, my fulfillment time might seem to be long but I assure you it's not because of taking longer than needed.

Because there is just me creating all the the pretties for your orders, there are times when it could take longer than expected. I do my best to keep up with all the orders but there are only so many hours in the day.  Also consider I work a full time, Monday to Friday job and most nights I'm in the studio right after work and don't leave until 11:00pm so I can stay on top of everything. There also needs to be time for bookwork, product sourcing and ordering, customer communications, designing from scratch which can take hours to do and all the little things we don't speak of such as sweeping up messes and reorganizing workstations so I can see the area to work in.

Some products require dry and cure time, such as epoxy items.  They can take a couple days to dry and a few more to cure before they can be packaged without risking ruining the finish.

I create all orders as they come in and have been either paid in full from the website or have a deposit on them.

I'm also a wife, a family member and a friend who enjoys a fulfilling social life. It's not uncommon for my husband to come sit in the studio with me just so we can chat while I work away.

With all that said, I'm not giving excuses ... I'm asking for breathing room.  I pride myself in great work and if rushed risk handing out a product which may have issues and certainly not my best.

I thank you all for your wonderful support over the years and I look forward to continue to bring you new and fun items!

<3  Lois